New HIPAA/HITECH act omnibus rule: What must be done to comply? From international law firm Arnold & Porter LLP comes timely views on current regulatory and legislative topics that weigh on the minds of today’s physicians and health care executives. Health care professionals and others working with personal medical information face considerable compliance risks and [...]
BofA Confirms Third-Party Breach. Hacktivists are taking credit for a data breach impacting Bank of America – an incident the hackers claim allowed them to access employee and executive data stored through a third party. “The data was retrieved from an Israeli server in Tel Aviv,” says the hacktivist group Par:AnoIA, part of the Anonymous [...]
Greatest Myths Series: The Best Call Center Metric As part of an ongoing series of exploring the myths of utility customer service, it is important to explore popular utility call center metrics of first-call resolution and average handle time (AHT). Many professionals hail first-call resolution the best metric although it’s a relatively new metric. AHT, [...]
The Culture Shock of India’s Call Centers Five students in business casual and the two authors in board shorts were crammed into a small classroom in Southern Bangalore. It was one of those cubicle classrooms, surrounded by three just like it, with a small whiteboard on one end and the teacher sitting at a desk [...]
Google Concedes That Drive-By Prying Violated Privacy Video On This – http://nyti.ms/15N43l2 Google on Tuesday acknowledged to state officials that it had violated people’s privacy during its Street View mapping project when it casually scooped up passwords, e-mail and other personal information from unsuspecting computer users. In agreeing to settle a case brought by [...]
The workforce structure debate of 2013: part time vs. full time As 2012 draws to a close and we begin looking toward 2013, there’s one theme already bubbling to the surface: limited-service restaurants (LSR) will be evaluating their workforce structures next year. Every healthy business looks at their staffing approach from time to time, but [...]
United States: FCPA Year-In-Review: Developments Of 2012 And Predictions For 2013 The year 2012 witnessed several notable developments in the enforcement of the Foreign Corrupt Practices Act (FCPA). This alert discusses these developments, which collectively illuminate the priorities of the U.S. Department of Justice (DOJ) and the U.S. Securities and Exchange Commission (SEC), provide insight [...]
Dirty medicine 1. The assignment FORTUNE — On the morning of Aug. 18, 2004, Dinesh Thakur hurried to a hastily arranged meeting with his boss at the gleaming offices of Ranbaxy Laboratories in Gurgaon, India, 20 miles south of New Delhi. It was so early that he passed gardeners watering impeccable shrubs and cleaners still [...]
Obama administration reaps $51bn profit off student loans The Obama administration is forecast to turn a record $51 billion profit this year from student loan borrowers, a sum greater than the earnings of the nation’s most profitable companies and roughly equal to the combined net income of the four largest U.S. banks by assets. Figures [...]
Corruption reports lead to demands for reform It took back-to-back corruption scandals to turn campaign finance reform into the hottest issue in Albany. Now maybe a few good-government reports can give Board of Elections enforcement it’s own 15 minutes of fame. On May 7, a day after Citizens Union released a report accusing the state [...]
Electronic Arts: How It Pays to Be the Worst Company in America Gamers might gripe, but they still ante up for EA titles and ‘extras’ Electronic Arts (NASDAQ:EA) has successfully defended its title as the Worst Company in America … and shareholders understandably couldn’t care less. This “victory” came from Consumerist’s annual reader poll, which [...]
JPMorgan Chase sued for running debt collection mills California is suing Chase bank for cheating thousands of credit card account holders of due process while attempting to collect on debts, court papers say.Papers filed by Attorney General Kamala Harris has accused JPMorgan Chase & Co., Chase Bank USA and Chase Bankcard Services of running “debt [...]
Tougher gun laws needed to combat violence in Boston In response to letters from three students at the Harbor School in Dorchester, Suffolk County District Attorney Daniel F. Conley, a Boston mayoral candidate, shared his thoughts on preventing youth violence. The above is excerpted from Conley’s speech last Saturday at the Dorchester Youth Collaborative in [...]
Smartphones another avenue for hackers Smartphones are increasingly popular not only with consumers, but also with thieves who see the devices as another way to tap into bank accounts and other sensitive information, experts say. Many consumers simply don’t realize how vulnerable their Androids, iPhones and other devices can be. An April study by the [...]
Airlines get highest rating for customer satisfaction: Do you agree? North American airlines earned their highest rating for passenger satisfaction since 2006, before the advent of baggage fees, in a survey showing the value of smiling employees, onboard Wi-Fi and mobile applications. Customers reported better experiences with both segments of the industry, the traditional full-service [...]
View PDF Here – 11 suggestions to improve – Federal Bureau of Prisons
The Austerians Strike Back: Latvia Is the New Hope for Zombie Economics Zombie ideas are much scarier than actual zombies. For one, zombie ideas are real. For another, nothing can kill them. Not even a bullet to the intellectual head. Just look at the austerians. It was only a week ago that the cult of [...]
Consumer Financial Protection Bureau Payday and Deposit Advance Loan White Paper Gives Glimpse into Future Regulations As part of its ongoing efforts to increase and expand its supervisory role over payday and deposit advance loans, the Consumer Financial Protection Bureau (the CFPB) issued a White Paper on April 24, 2013 entitled “Payday Loans and Deposit [...]
For-profits face sterner tests for SLC cash Proposed rules on designation call for ‘robust’ quality and finance checks Private providers in England wanting their students to access publicly funded loans will for the first time be required to undergo checks on quality. However, unlike universities, these providers will not have to undergo full institutional review [...]
Corruption Currents: From Cuomo’s Bill to $25 Million on Horses Bribery: New York Gov. Andrew Cuomo proposed legislation that would make specific crimes of bribing a public official, scheming to corrupt government and covering up bribery. (Newsday, AP) Taiwan’s former cabinet secretary general was sentenced to seven years and four months in jail Tuesday after [...]
When the media — traditional or new — gets a suspect wrong, what are the legal ramifications? From Lockerbie to Richard Jewell to anthrax: The Boston Marathon bombings were far from the first incident to spark inaccurate reporting about an alleged suspect. Here’s what the case law tells us about liability. There has been outstanding [...]
Preying on pensions It never ceases to amaze me every time I see yet another predatory financial product making the rounds. Financially strapped seniors are increasingly being targeted by firms offering high-priced loans against their pensions, according to a report in the New York Times. In one case, a borrower took out a loan against [...]
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