“Mystery Shopper” scam resurfaces
DURHAM – Police are warning the public against the temptation to fall foul of the “mystery shopper” scam which has reemerged in recent months, after numerous residents made complaints.
In a letter from an anonymous company accompanying a cheque for between one and four thousand dollars, victims of the fraud [...]
Social Media Raises the Stakes for Customer Service Social Media Savvy Consumers Have High Expectations: They’ll Spend More When They Get Good Service and Ditch Companies When They Don’t
NEW YORK, May 02, 2012 (BUSINESS WIRE) — –More Than Eight in Ten of These Consumers Have Bailed on a Purchase Because of a Poor Service [...]
Make It Easier on Your Customers
Everyone is in customer service. All of us have the responsibility to help customers. In large companies, though, it can become a struggle to find a real live person to help with a problem.
Jeffrey Hayzlett, chief marketing officer at Kodak, talked at the 140 Conference [...]
Customer Loyalty Programs: Stats, Facts and Opinions
For this last week in April, the final week of International Customer Loyalty Month, I want to share several more interesting statistics about customer loyalty. These statistics focus mostly on Business to Consumer types of businesses, and while the numbers may not apply to Business to Business, [...]
Top Executive Recruiters Agree There Are Only Three True Job Interview Questions
The only three true job interview questions are:
1. Can you do the job?
2. Will you love the job?
3. Can we tolerate working with you?
That’s it. Those three. Think back, every question you’ve ever posed to others [...]
Employers feel no love for unscrupulous practice of ‘service sweethearting’
A new study led by two Florida State University marketing professors finds that some frontline service employees who are rewarded for hikes in customer loyalty and satisfaction also may engage in “service sweethearting,” a clandestine practice that costs their employers billions of dollars annually [...]
Despite Improvements in Service, Two out of Three Consumers Switched Companies in 2011 Switching rises in eight out of 10 industries; loyalty programs do not wield big influence, Accenture reports.
Two out of three consumers switched companies in 2011, even as their satisfaction with those companies rose, according to new research from Accenture.
Among [...]
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