‘Press 9 for More Options’ Companies claim automated phone-answering systems save them millions. I have my doubts.
One of the deep mysteries of modern life is why, in a nation with some 14 million unemployed people, it has become nearly impossible to call a store, a business or a government agency and speak to a [...]
RNC Making Calls From A Verizon Philippines Call Center Termed Hypocritical
The Chicago Sun-Times reported that the Republican National Committee (RNC) used a call center based in the Philippines, to conduct a media conference, dedicated to attack President Obama’s economic record and specifically point out the high rate of unemployment in the country.
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J.C. Penney to close customer call center in Harmar About 300 workers at J.C. Penney’s customer call center off of Route 910 will lose their jobs by July 1.
The giant, struggling retailer announced the furloughs on Thursday.
A majority of the jobs are part time, according to company spokesman Tim Lyons, who could not [...]
T-Mobile cuts 7 call centers
T-Mobile cuts 7 call centers
Three months after federal regulators shot down a proposed merger with AT&T, the telephone giant T-Mobile USA Inc. announced plans last week to shut down seven of its 24 call centers.
T-Mobile will keep open its 600-employee center in Chattanooga and may add more [...]
Wagner & Eustace Bill to Protect Taxpayers from Companies that Relocate Call Center Services Overseas Approved by Assembly
Legislation sponsored by Assembly members Connie Wagner and Timothy Eustace (both D-Bergen) that would require employer notification when relocating call center services to a foreign country, and would prevent employers who move these types of operations from [...]
How to Stop Call Center Fraud Socially Engineered Schemes Target the ‘Helpful’ Channel
Report: Consumer Info At Risk in Overseas Call Centers
WASHINGTON – Most Americans know the drill: You call a company’s customer service line and often, you end up speaking with someone in another country. This can be an inconvenience because of languages and accents, but the matter is more serious than just that. Information to [...]
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